Support
Frequently Asked Questions
Direct answers for customers and creators. If your question is not listed, contact contact@musex.shop.
Secure Checkout
Discreet Billing
Worldwide Delivery
For Customers
How long is delivery?
Production and delivery estimates are shown during checkout. Because products are made on demand and fulfilled by specialist partners, timing can vary by product and destination.
Is shipping discreet?
Yes. Orders ship in plain packaging with no product names. Billing also uses a neutral descriptor.
Do you ship worldwide?
We ship to the countries supported by our production and delivery partners. Availability for your destination is confirmed during checkout.
Are products body-safe?
Yes. Products use body-safe, phthalate-free materials with care instructions included.
Can I return an item?
Made-to-order products and intimate products that have been unsealed may not qualify for change-of-mind returns. This does not affect your statutory rights if an item is faulty, damaged, or incorrect. See our Terms & Conditions for details.
For Creators
How does creator partnership work?
You provide approved source content. Musex handles product creation, storefront operations, checkout, shipping, and support.
What is the revenue share?
Creator partnerships run on a 30% revenue share with monthly payouts.
Is there an upfront cost?
No. There is no setup fee for creators. We handle production and fulfillment overhead.
How do I apply?
Email contact@musex.shop with your creator profile and partnership interest.
Need Direct Support?
Response window is typically under 24 hours on business days.