Support
Frequently Asked Questions
Direct answers for customers and creators. If your question is not listed, contact contact@musex.shop.
Secure Checkout
Discreet Billing
Worldwide Delivery
For Customers
How long is delivery?
Most orders arrive in 10–14 business days with tracking. Dispatch typically begins within 1 business day after payment confirmation.
Is shipping discreet?
Yes. Orders ship in plain packaging with no product names. Billing also uses a neutral descriptor.
Do you ship worldwide?
Yes. We provide tracked delivery to 190+ countries.
Are products body-safe?
Yes. Products use body-safe, phthalate-free materials with care instructions included.
Can I return an item?
For hygiene reasons, intimate items are final sale. If your order arrives damaged, contact support within 48 hours for replacement review.
For Creators
How does creator partnership work?
You provide approved source content. Musex handles product creation, storefront operations, checkout, shipping, and support.
What is the revenue share?
Creator partnerships run on a 30% revenue share with monthly payouts.
Is there an upfront cost?
No. There is no setup fee for creators. We handle production and fulfillment overhead.
How do I apply?
Email contact@musex.shop with your creator profile and partnership interest.
Need Direct Support?
Response window is typically under 24 hours on business days.