Contact

How can we help?

For order questions, cancellations, product issues, privacy requests, or creator partnerships, contact the MuseX team by email.

Customer support

Email contact@musex.shop. Include your order number when contacting us about an existing purchase. We typically reply within one business day.

Cancel an order

Orders can be cancelled before they ship. Send your request as soon as possible with your order number. Once an order has shipped, cancellation is no longer possible.

Business information

Elevia Labs
Vienna, Austria